Aventra Family Support

Location is not updating

1. Open iPhone Settings, choose Aventra Family, and set Location to Always when ongoing family sharing is wanted.
2. Enable Precise Location and Background App Refresh.
3. Open Aventra Family and confirm location sharing is enabled for the correct family.
4. Check the “Updated” time. Signal conditions, Low Power Mode, network availability, and iOS scheduling can delay updates.

Alerts or check-ins are not arriving

In iPhone Settings, open Notifications, choose Aventra Family, and allow notifications. Focus modes, network conditions, battery settings, and notification summaries can delay delivery. A check-in is a family request, not a call to emergency services.

In Aventra Family, open Settings, Location & alerts, then Notifications to turn categories on or off and choose a different sound, or Silent, for arrivals, departures, drives, check-ins, battery, speed, and safety alerts.

A flight or boat ride is missing from Journey

Journey uses available GPS and motion evidence. A detected flight can show takeoff and landing airports, local times, distance, and speed. Boat rides and walks use their original GPS paths and are never road-matched, given driving events, or included in a driving score. Airplane mode, weak reception, or disabled permissions can leave an honest gap instead of a guessed activity.

Apple Watch is waiting to sync

Keep the iPhone and Apple Watch connected, then open or return to Aventra Family on the iPhone. The companion Watch app requests and receives the latest family snapshot automatically; closing and reopening either app should not be necessary. If the message remains, confirm Bluetooth or Wi-Fi is available and both devices use the same Apple ID.

Invitation trouble

Open the invitation link on the iPhone where Aventra Family is installed. You can also enter the 6–8 character family code in the app. Only join a family you recognize.

Family Plus purchases

Only the family owner purchases Family Plus. Use Restore Purchases on the Family Plus screen when an active App Store purchase is not reflected in the app. Manage or cancel the subscription in your Apple ID subscription settings. Apple handles billing and refund requests.

Free uses efficient routine batching. Family Plus provides faster live location updates. SOS and critical safety alerts are never delayed by plan batching.

Export or delete your data

Use Privacy & Data inside Aventra Family to request an export or delete your account. A family owner may need to transfer ownership or remove the family before leaving. If you cannot access the app, email support from the address connected to your account.