Aventra Family by Kenersoft
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Aventra Family Support

For account, invitation, location-sharing, subscription, privacy, export, or deletion help, email [email protected].

Email support

Usage analytics

To change limited product analytics, open Privacy & Data in Aventra, including from the sign-in screen, and turn Usage analytics off. This stops future product events on that installation and discards pending events. Your family features still work, and essential operational diagnostics are separate. Events already received are not removed by switching it off. See the Privacy Policy for the information sent to PostHog.

Location is not updating

  1. Open iPhone Settings, choose Aventra Family, and set Location to Always when ongoing family sharing is wanted.
  2. Enable Precise Location and the Aventra Family Background App Refresh switch. If that switch appears on but is greyed out, open Settings › General › Background App Refresh, tap Background App Refresh at the top, choose Wi-Fi & Cellular Data, then recheck Aventra Family.
  3. Open Aventra Family and confirm location sharing is enabled for the correct family.
  4. Check the “Updated” time. Signal conditions, Low Power Mode, network availability, and iOS scheduling can delay updates.

Alerts or Quick Nudges are not arriving

In iPhone Settings, open Notifications, choose Aventra Family, and allow notifications. Focus modes, network conditions, battery settings, and notification summaries can delay delivery. Quick Nudges are fixed one-tap signals, not chat or a call to emergency services, and delivery is not guaranteed.

In Aventra Family, open Settings, Location & alerts, then Notifications to turn categories on or off and choose a different sound, or Silent, for arrivals, departures, drives, Quick Nudges, battery, speed, and safety alerts.

Calendar travel estimates

Planned for the updated Aventra 1.0.4, optional leave-by estimates use Apple Maps for the selected starting point and event destination. Automatic uses the latest reliable location already shared; an authorized event editor may choose a saved starting place. Details show the origin, provider and checked time. The day-before estimate is provisional, because today's location does not predict tomorrow's starting point. A closer check refreshes the plan when available. Missing, stale, paused or private location, an unusable destination or a provider failure makes the estimate unavailable rather than guessing. Traffic estimates and notifications are not guarantees. This adds no GPS collection or OS permission and does not mean the update is already publicly available.

Trip tips

In the updated Aventra 1.0.4, tips begin “If you were driving” and use validated road-driving events. They do not establish who drove or why an event occurred. Tips are not given for flights, boat rides, walks, or runs, or when road-driving evidence is unavailable or uncertain.

A flight or boat ride is missing from Journey

Journey uses available GPS and motion evidence. A detected flight can show takeoff and landing airports, local times, distance, and speed. Boat rides and walks use their original GPS paths and are never road-matched or given road-driving tips. Airplane mode, weak reception, or disabled permissions can leave an honest gap instead of a guessed activity.

Apple Watch is waiting to sync

Keep the iPhone and Apple Watch connected, then open or return to Aventra Family on the iPhone. The companion Watch app requests and receives the latest family snapshot automatically; closing and reopening either app should not be necessary. If the message remains, confirm Bluetooth or Wi-Fi is available and both devices use the same Apple ID.

Invitation trouble

Open the invitation link on the iPhone where Aventra Family is installed. You can also enter the 6–8 character family code in the app. Only join a family you recognize.

Family Plus purchases

Only the family owner purchases Family Plus. Use Restore Purchases on the Family Plus screen when an active App Store purchase is not reflected in the app. Manage or cancel the subscription in your Apple ID subscription settings. Apple handles billing and refund requests.

Free uses efficient routine batching. Family Plus provides faster live location updates. SOS and critical safety alerts are never delayed by plan batching.

Export or delete your data

Use Privacy & Data inside Aventra Family to request an export or delete your account. A family owner may need to transfer ownership or remove the family before leaving. If you cannot access the app, email support from the address connected to your account.